FREQUENTLY ASKED QUESTIONS

Most frequent questions and answers

Of course! If you’re getting a quote through our online shop, just type in the name you want to see on your kit in the comments area and we’ll add it. If you’re ordering in bulk, just send us a list.

Each and every one of our orders is different – that’s what makes us so popular! That is also why it’s so much easier for us to give you a quote than it is to send you a price list.

Before you order, we will happily supply you with a mock-up of what your garment is going to look like so you can make sure it’s right before we get started. 
 
A set-up charge is the cost of converting your logo into format we can use. If we are embroidering, we need a very specific set of instructions so our machines know where to use each colour and in what order. 
 
For screenprinting we need to make screens for your designs to mask off areas of fabric. Some types of artwork, like simple text, can avoid this charge, so feel free to call us for more details

Personalised goods are non-returnable (please note that this does not affect your statutory rights). On personalised items, please allow extra time for delivery due to the extended processing time. The total order will be processed once the goods have been personalised.